Fast, friendly solutions to keep you gaming without interruption
Describe your issue and our support team will get back to you with a detailed solution within 12 hours.
Open TicketInstant, automated help for common questions—get step-by-step guidance any time of day.
Chat with BotWatch concise walkthroughs and troubleshooting videos for setup, performance tuning, and gameplay tips.
View VideosRun our diagnostic tool to check hardware compatibility, network stability, and optimize your game settings.
Run DiagnosticsGo to your account settings, select “Edit Email,” enter the new address, and confirm via the link we send you.
Refunds are processed within 5–7 business days. Check your ticket dashboard or contact support for updates.
Ensure no other large downloads are running, switch to a wired connection, or use our mirror servers for faster speeds.
If you believe your account was banned in error, submit an appeal ticket with details of the ban for review.
In account security settings, toggle “2FA,” scan the QR code with your authenticator app, and enter the generated code.